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Unlocking the Value of Your Urgent Care’s Net Promoter Score

One of the biggest secrets to urgent care success is knowing how your clinic and your providers are perceived. Your...

Setting Your Urgent Care Hours: Convenience vs. Cost Effectiveness

When it comes to urgent care, patients expect clinics to be open whenever they have a need for care—regardless of...

Do You Know How Your Urgent Care’s NPS Measures Up?

NPS, or net promoter score, is a customer satisfaction and loyalty measure used as a metric in the urgent care...

Sneak Peek – Issue 03: What’s the Average Wait Time for Urgent Care?

If your patients wanted to wait on a doctor appointment, they probably wouldn’t be at your urgent care. Wait time...

Psychology Behind How Waiting Affects Patients

In the world of healthcare where waiting is generally expected, giving patients more ways to control their wait time can...

Is Your Urgent Care Clinic Ready for New Medicare Cards and MBI?

Due to requirements of the Medicare Access and CHIP Reauthorization Act of 2015, new Medicare cards will be mailed to...

CMS Overpaid Estimated $730 Million in Meaningful Use Incentives

The Centers for Medicare & Medicaid Services (CMS) has overpaid an estimated $729,424,395 in electronic health record (EHR) incentive payments...

Urgent Care Visit Volume Analysis

With the integration of data into decision making, the healthcare industry is turning into an analytics culture, in which data...

Hometown Urgent Care

Hometown Urgent Care wanted to improve patient care and clinical efficiency. Their move from paper charting to electronic charting and...

A Data-Rich View of Urgent Care Visit Volume

Each quarter DocuTAP publishes Urgent Care Quarterly where we dive deep into a data set and provide insight into urgent...

Understanding the Economics of Urgent Care Lab and X-Ray Services

The availability of lab and x-ray services differentiate urgent care centers from other treatment options including walk-in primary care offices...

Sneak Peek – Issue 02: Keep the Startup Ramp in Mind when Opening an Urgent Care Clinic

If you’re starting an urgent care clinic, your business plan should include financial resources to sustain your clinic for the...