Your Urgent Care Guide to Front Desk Efficiency

Your front desk staff has a big impact on your success – but their importance is often overlooked. Their demeanor sets the tone for patient visits. Their attention to detail impacts your claims. And their overall task management largely determines how much time the patient spends at the clinic. All of this directly influences your capacity for revenue realization.

With so much of your clinic’s success resting on their shoulders, it’s important to put the right people in the role and set them up for success. Now that visit volume is allowing you some breathing room, it’s the perfect time to get back to basics and tighten up systems at the front desk.

This guide clearly lays out strategies that will help you:

Cut down registration time and get patients seen more quickly
Consistently capture correct information for clean claims
Improve the overall patient experience
Hire and train for prolonged success

Turn your front desk into an efficiency machine. Download the eBook today >>

A look inside

Refining front desk efficiency sets up your entire clinic to be more successful — not only around revenue potential and patient satisfaction, but also staff morale. Learn what experts have found through years of experience to be the fastest, most effective ways to improve efficiency at the heart of your urgent care.

Chapter One

Preregistration

Learn why this is one of the most effective tools to improve claim acceptance and patient throughput, and how to make the most of it.

Chapter Two

In-Person Registration

Build a checklist that ensures consistent accuracy and also captures the right information to help you speed up registration and reduce time spent in the exam room.

Chapter Three

Best Practices for the Patient Experience

See how fine tuning can make or break the patient’s wait experience, most of which you can leverage immediately.

Chapter Four

Hiring and Training Tips

Know how to identify the right candidate for your front desk staff and what you can do to create a strong orientation program.

Chapter Five

Tools for Success

Further fuel efficiency with tools that automate tasks, track data, and provide feedback that will help you grow successfully.