You rely on your EMR/PM every day. It’s more than just a tool — it dictates how well you operate, your prospective growth, and, ultimately, your revenue potential. Even so, replacing an inefficient system can feel disastrous. You don’t want to keep using the flawed EMR you’ve had for years, but you also don’t want your business and staff to suffer from the disruption of switching.
What if it wasn’t so hard? This guide addresses four of the most common myths about EMR replacement and how Experity solves for each potential fear. With real-life examples from Experity customers, you will see how a big change can turn into an even bigger opportunity to build for future success.
When your business is about urgency, a major change to a core tool sounds like dollars lost and lowered morale. And with some systems, that’s true — which can create months of recovery if implementation impacts patient satisfaction.
That’s why our dedicated team of implementation experts build an installation plan that fits your business, your goals, and the way you operate. We strive to make implementation just as efficient as our EMR so you can keep your practice on track without major disruption to your business. Our clients find that our system is easy to use and understand, so it’s not long before you, your staff, and your business benefit from an improved, simplified workflow.
The fear is that changing systems is going to disrupt everything and our clinic’s going to suffer as a result of that. The reality is it’s extremely smooth.
The process into Experity is a very smooth and easy one. And all those fears that were talked about prior to switching, end up being just null and void.
Replacing your system not only means learning new functionality, workflows, and fields, but also forgetting every click, shortcut, and feature that were so automatic with your old EMR. However, if your current EMR is not designed specifically for urgent care, it was probably unnecessarily difficult to learn and use. Still, even an easy system has a learning curve for new users, so here’s how we help minimize onboarding and training time:
Our dedicated implementation team will guide you through the whole process and continue to assist you for 30 days after everything is up and running. We’ll have regular meetings where we talk directly to your team, helping everyone see what needs to be done and when. The usual process takes 60 days, and we make sure to meet important deadlines along the way.
Experity users have access to a variety of training tools, including self-help articles and role-based training videos through our extensive knowledge base — along with dedicated webinars to review expected workflows, and trainers who are available to answer questions during and after the implementation process.
To be honest — I thought it was going to be impossible to accomplish everything we needed to in the given timeframe. At the time we had approximately 20 locations, and it seemed like an insurmountable task. But thanks to Experity’s attention to detail, onsite support and white-glove approach, the platform rollout was seamless.
You cannot operate without accurate data, so data migration can cause tremendous anxiety for clinic operators. We understand not only how critical this is, but how easily you can rack up export charges.
Experity offers three different data migration options – allowing you to choose which is the best fit for your clinic size and needs. With templates for exporting/importing and your dedicated implementation team, the migration process fits seamlessly into the overall standard 60-day implementation timeline. By accepting patient demographic data via PDFs, clinics can also avoid CCDA export charges from their current EMR.
Overall, my experience with the data migration process with Experity was smooth and efficient. The team made sure all the data was transferred accurately and in a timely manner. I’m satisfied with the outcome of the migration.
You won’t know every single question or challenge that will arise once you’re onboarded, so it’s impossible to cover during implementation. The last thing you want is to fend for yourself once the installation process is over. Experity measures our success by how successful you are, so we do everything we can to ensure that you are winning with our system. Here are a couple ways we help you accomplish this:
As an Experity client, you’ll have access to our Customer Success Team, dedicated to helping you optimize our solutions, so you reach your goals and improve your ROI based on proven best practices.
With critical, 24/7 support, we’re always on the job to give you even more peace of mind. Connect with our support team via phone or email, or visit Experity Connected where you can submit and track the status of your support tickets, connect with our support team, and find answers to commonly asked questions.
When it’s critical, we’re on it. We take every challenge seriously.
Our company has lost so much money over simple denials, and things we informed Athena to correct but would take them anywhere from 6-8 weeks to correct. There is no one you can pick up the phone with, it is always via email to set up a meeting to discuss a problem that is bounced between different departments until ultimately you have to step in to escalate it to your Customer ‘Success’ Manager.
With a better EMR, you can advance patient care. You can increase throughput. You can build loyalty and make your clinic the center of a patient-centered on-demand healthcare experience. With Experity’s operating system, you can build a full suite of technology services built specifically for the urgent care experience. Experity makes it easier to expand your offerings and continue to grow your business.
Ready to take your urgent care practice to the next level? Do it the easy way.
Get measurable results with software and services that take the complexity out of healthcare.
